Refund and Cancellation Policy

Effective 12 September 2026

This policy applies to subscriptions to UnitDeck Cloud bought at app.unitdeckstudio.com. It is part of the Terms of Service at app.unitdeckstudio.com/terms.

How payment works

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle charges your payment method, issues your receipts, and pays any refund back to the same payment method. UnitDeck Studio decides whether a refund is due under this policy and instructs Paddle accordingly; Paddle may also refund under its own buyer terms.

Try before you pay

Every new organisation gets 30 days free, with no payment method required. Please use the trial to make sure the Service fits before subscribing - most questions about whether the Service suits a team are best answered there, at no cost.

Cancelling

You may cancel at any time from the Billing page, which opens Paddle's customer portal for your organisation. Cancelling stops future charges. Your workspace stays fully usable until the end of the period already paid for, and then becomes read-only so that you can still view and export your data. No further payment is taken.

Cancelling does not by itself refund the current period. Whether any part of it is refunded is decided by the sections below.

When we refund

• First payment: if you are not satisfied, tell us within 14 days of your first subscription payment and we will refund it in full, no questions asked. The subscription ends when the refund is issued.
• Renewals: a monthly renewal is refundable if you ask within 7 days of the charge and the workspace has not been used for new work since the renewal. If we refund a renewal, the subscription ends at once and the workspace becomes read-only.
• Charged in error: a duplicate charge, a charge after a cancellation took effect, or a charge for seats or storage you did not add is refunded in full whenever you tell us.
• Service failure: if the Service was unavailable to your organisation for a substantial part of a billing period because of a fault on our side, we will refund or credit that period on request.

What we do not refund

• Partial periods after a cancellation, beyond the cases above. Cancelling mid-month keeps the workspace usable to the end of the month rather than refunding the remainder.
• Seats added, storage blocks added, or plan upgrades made during a period. These are charged pro rata for the days they apply and are not refunded separately, though they follow the rules above if the whole payment they belong to is refunded.
• Periods in which the workspace was used for ordinary work, other than the first payment within its 14-day window.
• Enterprise contracts, whose terms are set in the contract itself.

Your statutory rights

Nothing in this policy reduces rights that the law gives you. In particular, a consumer in the European Union or the United Kingdom has the right to withdraw from a purchase within 14 days, and consumers in the Republic of Korea have the rights given by the Act on the Consumer Protection in Electronic Commerce. Where a statutory right is wider than this policy, the statutory right applies. The Service is intended for business use, and a business customer does not have consumer rights unless the law of its country grants them.

How to ask

Email support@unitdeckstudio.com from the address on the workspace account, with the organisation name and the Paddle receipt or transaction reference. We answer within 3 business days. You may also contact Paddle directly through the link on your receipt or at paddle.net.

An approved refund is issued by Paddle to the original payment method. It usually appears within 5 to 10 business days, depending on your bank or card issuer. If the payment was made in a currency other than USD, the refund is made in that currency and may differ slightly in value because of exchange-rate movement, which neither we nor Paddle control.

If you believe a charge is wrong, please write to us before disputing it with your bank. A chargeback takes longer to resolve than a refund and may cause Paddle to suspend the subscription while it is investigated.

Contact

support@unitdeckstudio.com